Terms and Conditions
ACCEPTANCE OF TERMS
Please read our terms and conditions before placing an order.
By proceeding with an order, purchase, supplying information, images or review you are in agreement with our Terms and Conditions as stated below.
These terms and conditions govern all supply of goods and services ("products") by Sweet Little Vintage. Sweet Little Vintage, we to you, the purchaser of goods and services from us, including your use of the website at www.sweetlittlevintage.com.au
They are effective from 26th August 2015 and will replace all earlier Sweet Little Vintage terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.
We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.
To make a purchase from Sweet Little Vintage you must be 18 years of age or over.
Purchases may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website, phone, email or from our pop up shop for resupply (whether in trade or otherwise).
If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.
WE DO NOT ACCEPT ORDERS ON AUSTRALIAN AND LOCAL PUBLIC HOLIDAY'S, EASTER AND CHRISTMAS.
WE RESERVE THE RIGHT NOT TO ACCEPT AN ORDER OR CANCELL AN ORDER AT ANY TIME.
QUOTES ARE ONLY VALID FOR 7 DAYS FROM DATE QUOTED.
Cupcakes or a cake requested from a photo and produced by another cake maker, can only be reproduced by Sweet Little Vintage as our interpretation of the cupcakes or cake and will not be an exact reproduction as in the photo.
Any cupcakes or a cake requested from a photo and produced by Sweet Little Vintage, we cannot guarantee that the appearance of the product are exact as the photo as we hand style and each product is unique. No product is ever identical. Buttercream Colours, drip colours, piping variations, drips, sprinkles, floral (artificial, fresh, sugar), other decorations and toppings will vary at all times.
GLUTEN FREE PRODUCTS
We take every precaution necessary to ensure that our gluten free products retain their integrity. We are not a gluten free facility and there is always a chance of cross contamination. We do not recommend our products for our customers with Celiac disease and those with gluten intolerance should exercise judgment in consuming our products.
SUGAR FLOWERS AND ANY OTHER SUGAR DECORATIONS ARE MADE WITH FONDANT/GUMPASTE AND THEREFORE CONTAIN GLUTEN. WE TAKE NO RESPONSIBILITY SHOULD CUSTOMER REQUEST THESE DECORATIONS.
Cupcakes require a minimum of 3 business days notice and cakes/custom cakes require a minimum of 7 days notice (pending availability) before pick up/delivery date.
WE WELCOME ORDERS AT SHORT NOTICE (pending availability).
Orders booked will require a minimum of 50% of order amount non - refundable deposit at the time of a booking, with remaining balance due to be paid 14 days (wedding cakes 31 days) prior to pick up/delivery date.
Orders booked 14 days or less to pick up/delivery date will require full payment at the time of a booking (50% of order amount non - refundable) (wedding cakes 100% of order amount non - refundable).
Payments are required at the time of a booking to secure date, confirm and commence an order. Your date will not be reserved until the deposit is made.
CANCELLATION / REFUND POLICY
CANCELLATIONS WILL INCUR 50% FORFEITURE OF ORDER AMOUNT ON ALL ORDERS.
CANCELLATIONS MADE WITHIN 7 DAYS OF PICK UP/DELIVERY DATE WILL INCURE 100% FORFEITURE OF ORDER AMOUNT (excludes wedding cakes).
WEDDING CAKE ORDER CANCELLATIONS MADE WITHIN 31 DAYS OF PICK UP/DELIVERY DATE WILL INCUR 100% FORFEITURE OF ORDER AMOUNT.
NO EXCHANGES, CANCELLATIONS OR REFUNDS ON CUSTOM MADE ACRYLIC CAKE TOPPERS OR CUSTOM MADE DECORATIONS ONCE PAID FOR.
Please speak with Sweet Little Vintage if you need an alternative date before cancelling your order within 14 days or more (wedding cakes 31 days or more). We are happy to offer an alternative date however, not guaranteed and are made at the discretion of Sweet Little Vintage. A 25% re - booking fee may apply.
Any changes to orders such as decorations, colour or flavour (excluding date change) made to your order can be requested. Please advise Sweet Little Vintage immediately by email to firstname.lastname@example.org or by using the "CONTACT US" form on our web page at www.sweetlittlevintage.com.au
Changes can be requested within 14 days of your pick up/delivery date are not guaranteed and are made at the discretion of Sweet Little Vintage. Please note that extra charges may apply to any changes made.
Upon pick up/delivery of the product in the accepted condition, Sweet Little Vintage will no longer accept any responsibility once the product is handed over to the customer. No responsibility will be taken for the product appearance or any damage to the product due to travelling or any negligence by the customer thereafter.
WE DO NOT OFFER ANY EXCHANGES OR REFUNDS ONCE THE PRODUCT HAS BEEN ACCEPTED. A CUSTOMER HAS AN OPTION NOT TO ACCEPT AN ORDER AT THE TIME OF PICK UP/DELIVERY IF NOT ENTIRELY HAPPY WITH THEIR PRODUCT. SWEET LITTLE VINTAGE WILL ALWAYS OFFER A RESOLUTION SHOULD THIS OCCUR AT THE TIME.
products that have been delivered by Sweet Little Vintage in a faulty manner, such as the product being destroyed in appearance or inedible due to accidental damage may receive a full refund.
ALL PRODUCTS - CUPCAKES AND CAKES MUST BE REFRIGERATED AT ALL TIMES, WE TAKE NO RESPONSIBILITY!
ACRYLIC CAKE TOPPERS
We put our blood, sweat and glitter into creating your beautiful custom made products. We have every faith that you will be as thrilled as we are with the product. Due to the hard work and time that goes into the careful preparation of each product, we must ask that you take the utmost care in placing your order. Design requirements are requested through an email so make sure to spell check your design request! We have a no cancellation policy once the order is paid for, and offer no refunds or exchanges.
At times, toppers can have minor laser burn marks. This is caused by laser cutting and engraving acrylic and timber. It is not considered a fault; in fact we think it adds a little vintage to your treat! If however the item you purchased is faulty, please contact us by email within 3 days of receiving the product. Please include a photograph and we will review and be in touch.
NO EXCHANGES, CANCELLATIONS OR REFUNDS ON CUSTOM MADE ACRYLIC CAKE TOPPERS OR CUSTOM MADE DECORATIONS ONCE PAID FOR.
AVAILABILITY & SUPPLY
All orders are subject to the availability of those products or services.
DELIVERY & CHARGES
DELIVERY TO ROYAL DARWIN HOSPITAL IS UPON REQUEST.
WE DON NOT DELIVER TO RURAL AREAS & ROBERSTON BARRACKS (RAAF BASE).
Monday to Friday 9am to 3pm @ $35
Saturday, Sunday and Public Holidays - Delivery Upon Request @ $55
(excludes wedding cakes / delivery to be quoted)
Sweet Little Vintage does not re-deliver. Its the customers responsibility to ensure that the receiver is available at time of scheduled delivery time.
For delivery, please contact us prior to placing your order for availability.
All prices are in Australian Dollars & Inclusive of GST.
All prices are correct when published. We reserve the right to alter prices at any time without notice.
An invoice will be emailed to you via mobile phone or email once you place your order and have made a payment. You are responsible for ensuring that your contact details are correct.
ALL ORDERS MUST BE PAID IN FULL PRIOR TO PICK UP/DELIVERY.
DIRECT BANK TRANSFER (allow up to 3 business days for funds to clear)
Visa / MasterCard / American Express/Diners (credit card fees apply)
CARD & SECURITY
All payments are processed via PayPal's secure payments system to ensure high levels of payment security and are subject to PayPal's terms and conditions.
Click here to for PayPal's terms.
We reserve the right to use any image of any of our products
by Sweet Little Vintage for publication. Images remain the property of Sweet
Images that are not the property of Sweet Little Vintage and
sent to us by the customer are never published without consent from the
We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.
To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act.
Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.
APPLICABLE LAW & JURISDICTION
Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.
Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of Australia. The Courts of Australia shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.
Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).
You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.
We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.
We may disclose your personal information as required by law.
Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.
You can request details of your personal information that we hold, and ask us to correct it, at any time.
We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.sweetlittlevintage.com.au
If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.
If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.
Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.
We may deliver notices to you by sending them to an email address that you have notified to us.
Petroula Tomazos /TA Sweet Little Vintage